Helix cybersecurity intelligence center is hiring!

Job description:

Responsible for working in a 24×7 IT Security Operation Center (SOC) environment, the SOC analysts are the first responders to cyber-incidents. They report cyber threats and then implement changes to protect an organization. Helix Security is running a Security Operations Center helping customers in monitoring, logging, managing, and responding to IT threats.

Job duties include:

  • Provide analysis and trending of security log data from a large number of heterogeneous IT security devices
  • Provide Incident Response (IR) support when analysis confirms actionable incident
  • Provide threat and vulnerability analysis as well as security advisory services
  • Analyze and respond to previously undisclosed software and hardware vulnerabilities
  • Investigate, document, and report on information security issues and emerging trends
  • Integrate and share information with other analysts and other teams
  • Other tasks and responsibilities as assigned
  • Assist Entry-Level SOC analysts to help them build stronger skills
  • This position will float to cover various work schedules and perform monitoring duties when there are shift staffing shortages
  • Assist Team Leads with reporting, projects, administrative work as needed
  • Review SOC Analyst ticket queue, review tickets, closure or reassignment as needed
  • Create/review/modify documentation as needed, to include any process or procedure and thus ensure it’s up to date and standard
  • Update the Whiteboard or any relevant POC information
  • Maintenance and responsibility of the mailbox – put in outage tickets, ensure there are no emails to triage or vulnerability manager’s to call back on
  • Change management calendar updates/closures
  • Monthly SOC Reports
  • Answer SOC incoming phone calls and triaging phone calls that are not related to monitoring
  • Create daily Shift Handoff notes and summary and send to all shifts
  • SOC White Board daily/weekly updates
  • Other duties as assigned by Team Leads and/or Operations Manager

Core Competencies:

  • Drive innovation by analyzing and interpreting data to test and inform a new initiative or approach
  • Accountable for the successful completion of multiple, individual projects simultaneously
  • Communicate effectively by contributing significantly to the development and delivery of a variety of written and visual documents for diverse audiences
  • Manage change and demonstrate adaptability by embracing change and adjusting priorities or processes and approach as needs dictate
  • Take responsibility for successes and failures related to individual and team-based project work assignments; actively presents suggestions for the solution(s), if objectives not met

Required Qualifications:

  • High school diploma/Degree/Bachelor
  • 2+ years of experience in computer support
  • Excellent oral and written communications both in English and French
  • Strong computer skills including Microsoft Office Suite experience
  • Demonstrated understanding of TCP/IP networking
  • Must be able to show a certificate of character provided by Mauritius authorities
  • Must be capable of passing a basic background investigation
  • Ability to successfully handle multiple priorities simultaneously is required.
  • IT/Customer service experience in a helpdesk environment with strict SLA requirements
  • Experience in a ticketing and monitoring systems
  • Experience working with ITSM /Smart IT ticketing systems
  • Capable of meeting and exceeding Service Level Agreements (SLAs) as required per customer requirements
  • Microsoft Word, Excel, Outlook (email) Visio & PowerPoint required
  • Flexibility agility to support a 24-hour a day/365 days/year operation

Preferred Qualifications:

  • Associates Degree in Computer Information Systems
  • CompTIA Network + Certification
  • CompTIA Security + Certification
  • Certified Ethical Hacker Certification
  • Certified SOC Analyst Certification
  • Others IT security qualifications by recognized bodies