SOC Analyst

Helix cybersecurity intelligence center is hiring!

Job description:

Responsible for working in a 24×7 IT Security Operations Center (SOC) environment, the SOC analysts are the first responders to cyber-incidents. They report cyber threats and then implement changes to protect an organization. Helix Security is running a Security Operations Center helping customers in monitoring, logging, managing, and responding to IT threats.

The Security Operations Center (SOC) is staffed to provide integrity and availability monitoring and notifications on a 24x7x365 basis. The SOC provides the following services:

·       Detects, analyses, and notifies customers and service providers when an event is detected and need further investigation or follow-up

·       Monitors alerts triggered on IT components including endpoints

·       Provides a unique and comprehensive enterprise-wide view of customer’s computing infrastructure security

·       Monitors real-time customer environment by tracking events and malicious activities such as DDOS attacks, malware/ransomware attack and any other threat toward confidentiality, availability, and integrity

This is a full-time position for which we are seeking highly motivated, innovative professionals to provide excellent customer service to help with 24x7x365 support. This position uses knowledge of varied and advanced functions of different software types, or knowledge of specialized or technical terminology to perform such typical duties as event analysis and research, ticketing system, generating and closing trouble tickets, change management calendar updates and ticket closure responsibilities. This position receives, comprehends, provides, and responds to routine informational inquiries and service requests using various communication technologies including but not limited to telephones, IM, and e-mail. The person awarded this position will contribute to Helix Security’s outstanding customer service.

Responsibilities:

·       Comprehensive training as an entry-level backup SOC analyst (including career path and certifications)

·       Provide entry-level backup SOC duties for the monitoring and notification of Helix Security customers IT infrastructure which includes servers, network, databases and applications, and any other IT component

·       Shadow other SOC analysts to assist with performing back-up duties should the need arise

·       This position will float to cover various work schedules and perform monitoring duties when there are shift staffing shortages

·       Assist Team Leads with reporting, projects, administrative work as needed

·       Review SOC Analyst ticket queue, review tickets, closure or reassignment as needed

·       Assist in creating/reviewing/modifying documentation as needed, to include any process or procedure and thus ensure it’s up to date and standard

·       Update the Whiteboard or any relevant POC information

·       Maintenance and responsibility of the mailbox – put in outage tickets, ensure there are no emails to triage or vulnerability manager’s to call back on

·       Change management calendar updates/closures

·       Monthly SOC Reports

·       Answer SOC incoming phone calls and triaging phone calls that are not related to monitoring

·       Create daily Shift Handoff notes and summary and send to all shifts

·       SOC White Board daily/weekly updates.

·       Printing out copies of monthly on-call lists/information and posting in SOC

·       Ordering SOC supplies

·       Other duties as assigned by Team Leads and/or Operations Manager.

Core Competencies:

·       Drive innovation by analyzing and interpreting data to test and inform a new initiative or approach

·       Accountable for the successful completion of multiple, individual projects simultaneously

·       Communicate effectively by contributing significantly to the development and delivery of a variety of written and visual documents for diverse audiences

·       Manage change and demonstrate adaptability by embracing change and adjusting priorities or processes and approach as needs dictate

·       Take responsibility for successes and failures related to individual and team-based project work assignments; actively presents suggestions for the solution, if objectives are not met

Required Qualifications:

·       High school diploma/Degree

·       2+ years of experience in computer support

·       Excellent oral and written communications both in English and French

·       Strong computer skills including Microsoft Office Suite experience

·       Demonstrated understanding of TCP/IP networking

·       Must be able to show a certificate of character provided by the government of Mauritius authorities

·       Must be capable of passing a basic background investigation

·       Ability to successfully handle multiple priorities simultaneously is required

·       IT/Customer service experience in a helpdesk environment with strict SLA requirements

·       Experience in ticketing and monitoring systems

·       Experience working with ITSM/IT ticketing systems

·       Capable of meeting and exceeding Service Level Agreements (SLAs) as required per customer requirements

·       Microsoft Word, Excel, Outlook (email) Visio & PowerPoint required

·       Flexibility agility to support a 24-hour a day/365 days/year operation

Preferred Qualifications:

·       Associates Degree in Computer Information Systems

·       CompTIA Network + Certification

·       CompTIA Security + Certification

·       Certified Ethical Hacker Certification

·       Certified SOC Analyst Certification

·       Others IT security qualifications by recognized bodies